GENERAL

1. I have some suggestions, comments, or questions about LocalWin. What shall I do?
   Please fill the contact us form with your contact information and your suggestions, comments, or questions. We value your ideas and respond your queries.
   
   
2. What is LocalWin? Who are you?
   LocalWin is part of LocalWin network. You can find more information under 'About Us' Section.
   
   
3. Is LocalWin trustable? If there are any issues, how can it be resolved?
   Yes, LocalWin is owned by Dualvison LLC, a well-known organization with establishements in Virginia, Maryland and New York. We are a member of Better Business Bureau.

MEMBERSHIP

1. How can I list my business Free?
   You can click the Get Listed link at the right side of the LocalWin home page. You can then choose the Free Listing Package and create a LocalWin member account. You may update your basic business profile and submit the states, metro areas that you would like your business to be listed.
   
   
2. What are the privileges of Free Business Listing?
   Your business is listed at no cost.
   
   
3. How can I upgrade Free membership to Standard or Premium membership?
   You can logon to your account and click Get Listed link and choose standard or premium listing links to upgrade your account.
   
   
4. What is the advantage of Standard or Premium Listing?
   Your business will have a guaranteed listing in the state or metro areas you choose. You will take one of the limited number of available spots in the relevant states. Premium listings appear at the top of the directory above much of your competitio, so customers see you first. Once you subscribe to a standard listing, you’ll be listed in the main section of the directory, above the free listings and your business logo will be displayed to attract attention of the potential clients.
   
   
5. How can I cancel my  account?
   You can cancel your account by unsubscribing to listing services after logging on to your account.
   
   
6. How can I cancel my Standard or Premium Business Listing?
   You can cancel your Standard or Premium Listing by unsubscribing to listing services after logging on to your account.
   
   
7. Can I have more than one member account?
   No, you can have only one username for a business. Our system and administrator monitor our databases for duplicate entrees. However, if you have multiple businesses, you can create multiple user accounts for each of your businesses.
   
   
8. What do I have to do if I can not register?
   Send us an e-mail at support@localwin.com or use contact us form and let us know what error messages you are getting.
   
   
9. I forgot my password, what should I do?
   Click on recover link and enter your e-mail to have your password forwarded by our system.
   
   
10. Do you have a guided tour about how the system works for Business Owners?
    Yes, we have a Guided Tour for Business Owners. Click here to access our mini guided tour.
    
    
11. Do you have a guided tour about how the system works for Visitors?
    Yes, we have a Guided Tour for Visitors. Click here to access our mini guided tour.

BUSINESS LISTINGS

1. My company Listing does not appear on the first page. Why is that?
   You have registered your company under Free business listing. Free business listed companies are not guaranteed to be listed on the first page. You can upgrade to standard or premium business listing.
   
   
2. What do I have to do to have my company listed in a State?
   You can register your company under Free, Standard or Premium Business Listings. Click one of the State Listings links under "Get Listed Now" section on the right side of your screen.
   
   
3. What do I have to do to have my company listed on the first page in a State?
   You can register your company under Standard or Premium Business Listings and your company will appear on the first page. This will guarantee your placement on the first page. Click one of the State Listings links under "Get Listed Now" section on the right side of your screen.
   
   
4. What do I have to do to have my company listed in a Metro Area?
   You can register your company under Free, Standard or Premium Business Listings. Click one of the Metro Area Listing links under "Get Listed Now" section on the right side of the LocalWin homepage.
   
   
5. What do I have to do to have my company listed on the first page in a Metro Area?
   You can register your company under Standard or Premium Business Listings. This will guarantee your placement on the first page.
   
   
6. I have more than one office in one state. Can I register my companies' two offices separately in the same state?
   No, you can register only one main office. You can provide details of other offices in special notes section.
   
   
7. My company has presence in more that one state and metro area. Can I register my company in two or more states or metro areas?
   Yes, you can select multiple states and metro areas to list your business with one username and account.
   

VIEWING & CHANGING LISTING DETAILS

1. What do I have to do to change my account information? My company address, phone number have changed. What do I need to do?
   You can logon to your account by clicking My account link on the Localwin home page. You can click My Profile link and update your information.
   
   


2. How do I cancel my order?
   We have a 30 day money back guarantee. After 30 days, you can still cancel your order; you will be entitled to service fee. Please review terms & conditions for more details.
   
   
3. How can I close my account?
   You can send us an e-mail at support@localwin.com to close your account.

PAYMENTS

1. How can I make my payments?
   LocalWin accepts payments via major credit cards and PayPal.
   
   
2. Which credit cards can I use?
   LocalWin accepts VISA, AmericanExpress, MasterCard and Discover credit cards.
   
   
3. Can I write a check?
   No, LocalWin does not accept personal checks.
   
   
4. Can I use Debit Card?
   Yes, LocalWin accepts debit cards.
   
   
5. How safe is to enter my card number online?
   LocalWin is secured with SSL. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. Click here for more details.
   
   
6. Why did my credit card authorization fail?
   You might have entered your credit card information wrong or it might not be recognized by our system. Please contact us at support@localwin.com to verify your credit card information. Please do not send any credit card information by e-mail.
   
   
7. What is the refund policy?
   LocalWin has a 30 day money back guarantee. Click here for terms & conditions conditions.

CAN NOT FIND ANSWERS? Please submit a message via our contact us form. You will get an answer within 24 hours.